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Have you noticed that the vast majority of your inbound paper mail is transactional? Do you have to assign significant resources to sub-sort and re-send documents to the right departments and recipients once they are delivered? These are only two inbound mail processing challenges. How to overcome them with the help of digital inbound mail? Read our article to learn more!
4 main challenges of traditional paper mail and its processing
Inbound mail processing can be challenging for multiple reasons. The most common ones include:
- the vast majority of inbound physical mail is transactional, which means that documents are addressed to workgroups, or departments and require taking specific steps.
- interoffice mail is expensive. Once paper mail is delivered to your company, someone has to sort it and distribute it among the right recipients. It’s both time and money consuming. The transportation costs of distribution are virtually eliminated.
- long response time. Customer experience is one of the most important factors affecting the decision-making process. If you have noticed negative reviews stating that your employees take ages to answer questions, or resolve specific problems, the chances are that the long response time may result from inefficient inbound mail processing.
- the management of traditional paper mail or conventional email is troublesome. Sending important documents in group emails is simply dangerous, as the data can easily fall into the wrong hands. While it works for individuals, it can be a real nightmare for big corporations. Why? They require tracked processing, managed queues, automated and searchable audit trails, as well as compliance monitoring. All this is impossible without appropriate software.
Digital inbound mail – what is it?
Digital inbound mail is a promising solution to the above-mentioned inbound mail processing challenges. In simple words, it’s cutting-edge, yet intuitive software that makes it possible to automate inbound mail within organizations and corporations. Thanks to it, the mail is automatically analyzed, digitized and sent out to the right recipients.
Available solutions like the one provided by Eco-Mail are user-friendly and don’t require advanced IT skills. Eco-Mail’s digital mailroom solution is completely user-friendly with immediate access With their use, employees can access necessary documents regardless of their location. All they need is a computer and internet connection. Digital inbound mail becomes a standard in the new normal when the popularity of remote work is constantly growing.
How does digital inbound mail solve the problems?
Digital inbound mail processing can easily solve the above-mentioned problems and bring numerous benefits to your business. It’s a great way to:
- reduce operational costs associated with inbound paper mail management,
- shorten the response time and provide customers with necessary information much quicker,
- make the company’s work more efficient by streamlining the inbound mail delivery process,
- keep confidential information secure and monitor who has access to specific documents,
- become more eco-friendly and reduce the amount of used paper.
Digital inbound mail is an effective and efficient solution that can significantly refine communication within your organization.
